FREE CANADA WIDE SHIPPING ON ALL ORDERS*  —   Questions? Call: 250-595-2955

Grad Central's shop on 622 Yates Street is Western Canada's place to shop for grad. We have the largest selection of grad formals anywhere.
Visit our Victoria store

Terms of Service

ALL SALES ARE FINAL!

Be sure of your purchase!  No Returns, No Refunds, No Exchanges on ANY confirmed orders.

All dresses are new and unworn except for clearance and sample items which are clearly advertised as such prior to sale.

The customer is solely responsible for determining the style, colour and size of the dress which cannot be changed once the order is confirmed.

Grad Central responds to the wear date provided by the customer, and will confirm the order usually within 3 business days of receipt.  All orders are subject to availability at time of purchase.  If we are unable to confirm delivery of the requested style, size and colour prior to the customer’s wear date, the order will not be processed, the customer will be notified immediately and will not be charged.  Orders will not be processed or confirmed, nor will a dress selection be placed into the Grad Central registry unless and until payment in full is received by Grad Central.  Orders are subject to cancellation if payment in full is not received within 5 business days.  Grad Central does not hold or layaway items.  Once an order is confirmed there are no refunds, exchanges or returns.

Grad Central is not responsible for any import costs applicable to shipments outside of Canada (eg, duties, brokerage fees, local taxes).  Purchasers should consult the appropriate government authorities for their jurisdiction for details on these costs.  Some manufacturers prohibit shipments out of Canada; such orders will not be processed, the customer will be notified immediately and will not be charged.

When an order is confirmed, Grad Central will have an Estimated Time of Arrival (ETA) for the item.  Online orders can be filled either by in-store stock, factory stock or new production.  If the item is in-store stock, the purchase can be confirmed, processed and delivered usually right away.  Factory stock can take three to four weeks for delivery, and new production can take anywhere from 12 to 16 weeks or more after confirmation.  All delivery times are estimates only. Grad Central does not ship within the Greater Victoria and South Vancouver Island area (Nanaimo south, including the Southern Gulf Islands).These orders will be available for pick-up at the Victoria store, or may be shipped on request at an additional cost.

Dresses are factory inspected, and Grad Central also carefully inspects all dresses before delivery to the customer.  In the unlikely event that there is a defect, the purchaser must alert Grad Central within 3 days of receipt, or at the store if a pick-up, and Grad Central will, at its sole discretion, determine what, if any, remedy will be offered.  In the event that Grad Central determines that the appropriate remedy includes return of the dress, a Return Authorization (RA) number will be issued.  The dress must then be returned immediately at the customer’s expense.   Grad Central will refuse delivery of any item not bearing a Grad Central-issued RA number and not postmarked within 3 days of customer receipt. The dress must be unworn, unaltered, all original tags in place, and in the delivered condition. 

Be sure of your purchase!  The style, colour and size submitted on the order is the sole responsibility of the customer. Product information contained within the Grad Central online catalogue has been furnished by the manufacturers and is subject to change without notice.  Grad Central is not responsible for the content or accuracy of any manufacturer's photographs, renderings, or descriptions, including size charts; or manufacturers’ catalogues, printed material or websites. Accessories depicted are not included.

EXPECT ALTERATIONS!

Formal wear alterations are not unusual and are not included in the price.
Grad Central is not responsible for any aspect of alteration work performed by a seamstress, whether referred by us or not.  

DRESS REGISTRY

The Grad Central dress registry is extended as a courtesy to Grad Central purchasers only, and remains the property of Grad Central.  Our promise is that we will not sell the same style twice to your school for the current grad season, and we have installed safeguards in our order system to prevent duplication.  Despite these safeguards, duplications may still occur.  The Grad Central registry content relies totally on the information provided by the purchaser as to school and/or event.  Online buyers also have the option of not registering for any school or event.  Grad Central does not register dresses purchased from other retailers, nor does Grad Central provide any of its sales information to other retailers.  Grad Central does not guarantee that the same style will not be worn by another person attending the registered event. Shoes and accessory items are not registered.   Please refer to the “One-To-One” policy for further details.

GIFT CARDS

Grad Central offers Gift Cards that may be purchased and redeemed online through its website, or at the Grad Central store location. Purchasing or redeeming Gift Cards constitutes acceptance of these Terms and Conditions. Unless expressly stated otherwise, Gift Cards will be provided in electronic form only.

Purchasing and Redeeming Gift Cards.

Gift Cards may only be purchased and redeemed through Grad Central and may not be redeemed towards previous purchases. Every purchase made with a Gift Card (plus any applicable shipping/handling fees, taxes, and other fees that may apply) is deducted from the Gift Card balance and any unused Gift Card balance will remain on the Gift Card account. Gift Card balances will be used against the total order placed and not against specific items of such order. If any purchase exceeds the Gift Card account, the balance must be paid with a payment method accepted by Grad Central. Multiple Gift Cards may be redeemed together for the same order, in which case any unused balance will be applied towards the last card listed at the checkout.

There is no expiry date on any unused Gift Card balance except for a Gift Card or Gift Certificate issued or sold by Grad Central for charitable or promotional purposes, and Grad Central charges no fee in connection with the purchase or redemption of Gift Cards.

Restrictions on Gift Cards.

Gift Cards may not be redeemed for cash.

In the event that a whole or partial refund is issued by Grad Central for an order paid for in whole or in part by a Gift Card or multiple Gift Cards, such refund will be applied first towards replenishing the Gift Card or Gift Cards which were redeemed for the initial purchase, or otherwise applied towards the issuance of a new Gift Card, as deemed appropriate by Grad Central.

Gift Cards cannot be redeemed for cash or checks and Gift Card balances cannot be transferred to credit card accounts or accounts of other means of payment.

Grad Central reserves the right to reject the redemption of Gift Cards and request alternative forms of payment, terminate the respective Account, and take legal actions, if Grad Central reasonably believes that Gift Cards are abused or used or obtained fraudulently.

Risk of Loss.

The title and risk of loss for Gift Cards passes upon electronic transmission of the Gift Card code by Grad Central to the purchaser of the Gift Card. Grad Central has no obligation to replace lost or stolen Gift Card codes, but you can report lost or stolen Gift Card codes by contacting Grad Central.

Limitation of Liability.

GIFT CARDS ARE PROVIDED BY GRAD CENTRAL FREE OF ANY WARRANTY, EXPRESS OR IMPLIED. GRAD CENTRAL IS NOT RESPONSIBLE FOR THE QUALITY, LEGALITY, OR ANY OTHER ASPECT OF THE ITEMS PURCHASED WITH THE GIFT CARD.

The issuance and redemption of Grad Central Gift Cards is governed by the applicable laws of the Province of British Columbia, Canada.

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GENERAL TERMS OF SERVICE
OVERVIEW
This website is operated by Grad Central Dresses & Grad Formals. Throughout the site, the terms “we”, “us” and “our” refer to Grad Central Dresses & Grad Formals. Grad Central Dresses & Grad Formals offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. 
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Grad Central Dresses & Grad Formals, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Grad Central Dresses & Grad Formals and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of British Columbia, CA.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@gradcentraldresses.com.
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