Whether you shop online or in-store, it's important for us that you know we are authorised retailers for all the lines we sell. As such, here are some words of advice to help make shopping with us a positive and successful experience.
If your dream dress isn’t in stock or arriving soon, you may need to count on 4 to 6 months for delivery of a good quality formal. In addition, all the prom styles we sell are registered for each school on a first-come first-served basis (See our “1-to-1 Dress Policy”). So, the earlier you shop, the better your selection. Shopping early is especially important during the ongoing global supply chain delays caused by covid.
Be Informed - Be Sure Of Your Purchase
Once your dress order is confirmed there are no returns, refunds or exchanges. You need to be sure of your purchase. Remember, you are ultimately responsible for the style, size and colour you select, so be an informed shopper.
Our website has many tools to help with your purchase, and you can always count on Grad Central’s experienced staff for one-on-one advice – just ask!
We're Still With You After You Buy
Whether your dress is in-stock or ordered in advance, shipped to you or picked up, as authorised retailers we're still with you after the sale. If you have questions or concerns after you receive your dress, our experienced staff is here to sort things out right away, usually right over the phone, by email or social media.
And don’t forget the Grad Central Registry – you can rest assured we won’t sell the same style twice to your school!
One thing, though – sizes are standardised and It’s very unusual that any formal gown will fit 100% without alterations. Alterations are your responsibility and not included in the price of your dress.
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